Where do customers open and revisit support tickets?

Customers use the support portal on the website providing their service. Signed-in WordPress customers can create a ticket and revisit their own authorized conversations through that site’s account system.

Optional WooCommerce guest-order access verifies an order number and matching billing email for a temporary, order-scoped session. It is available only when the site owner enables and configures it. Customers should not be sent to a vendor or internal Hub to manage their tickets.