Help article

Do I need to connect a multi-site Hub?

Updated November 1, 2026

No. One installation is a complete standalone help desk. Start with Direct setup for support on one website.

A Hub is optional for organizations that deliberately connect their own WordPress installations. It requires explicit pairing and access grants over public HTTPS. This product’s marketing-site help center is configured as a local standalone installation; it is not a Hub for customers.

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