Where is support data stored, and does the vendor host my tickets?

Core help-desk traffic stays within your customer-controlled installations and the providers you choose. Each connected site remains responsible for its own portal, authentication, authoritative ticket records, files, branding, and customer mail.

Configured mail, storage, webhooks, and connected sites have their own data flows. Licensing and update services are separate from ticket handling. Review your chosen providers, privacy notices, access grants, and retention settings before collecting customer information.