Can I organize tickets with workflows, automation, and SLA policies?

Yes. Configurable request types, departments, topics, statuses, priorities, tags, custom fields, assignment rules, saved views, and bulk actions help organize support work.

Ordered automation rules can respond to ticket and workflow events using your configured conditions and actions. Business-hour calendars and SLA policies track response and resolution objectives. Review rules and policies for your team before enabling them; reports and optional satisfaction requests reflect the configuration and activity on your site.