Product Support
Browse public product questions and setup guidance below. Support tickets use a local account on this website; CodingRepo purchase credentials are separate.
Top Customer Support Help
Product questions and practical setup guidance.
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Top Customer Support
Browse help written and hosted by this website.
What does Top Customer Support provide?
Top Customer Support is a self-hosted WordPress help desk with a branded customer portal, agent ticket workspace, and native knowledge base. Authorized staff can manage conversations, private notes, files, and…
What do I need to run the plugin?
Use WordPress 6.7 or newer and PHP 8.1 or newer, with a functioning WordPress or configured direct-provider email path for notifications. You are responsible for hosting, backups, storage, privacy notices,…
How much does Top Customer Support cost?
The plugin costs $199 USD one time, with no required recurring plugin subscription. Optional product support is $99 USD per year; an existing buyer can purchase another year of support…
Where do customers open and revisit support tickets?
Customers use the support portal on the website providing their service. Signed-in WordPress customers can create a ticket and revisit their own authorized conversations through that site’s account system.Optional WooCommerce…
Can I sign in here with my CodingRepo account?
No. CodingRepo purchase credentials and this website’s local WordPress support account are separate. Buying a plugin on CodingRepo does not automatically create an account here.The product articles and search in…
Is WooCommerce required for a help desk?
No. The standalone help desk works on a regular WordPress site. WooCommerce is required only for optional order context and guest verification using an order number and matching billing email.When…
Do I need to connect a multi-site Hub?
No. One installation is a complete standalone help desk. Start with Direct setup for support on one website.A Hub is optional for organizations that deliberately connect their own WordPress installations.…
Where is support data stored, and does the vendor host my tickets?
Core help-desk traffic stays within your customer-controlled installations and the providers you choose. Each connected site remains responsible for its own portal, authentication, authoritative ticket records, files, branding, and customer…
Can I publish public FAQs without exposing private tickets?
Yes. Publish public knowledge articles with categories, tags, search, related answers, reader feedback, and subject-based suggestions during ticket creation. Ticket authorization remains separate from article visibility.Check each article’s visibility before…
How do I give staff access to the support workspace?
Use the plugin’s team and access controls to grant the specific support role and routing access each staff member needs. Authorized agents can work from the protected front-end workspace or…
How are attachments stored and protected?
The plugin supports protected local attachments outside the public web root or a customer-configured private S3-compatible bucket. File types, sizes, image handling, and retention depend on the attachment policy you…
What should I check if ticket notifications do not arrive?
Review the sender, notification recipient, configured WordPress or direct-provider transport, and the plugin’s email-delivery records. Supported direct-provider options include SendGrid, Mailgun, and Postmark; they require your own account and configuration.A…
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